We understand that buying made-to-order, handcrafted, and custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order. The majority of our furniture is custom made specific to your order. Due to the nature of our made-to-order model, all sales are considered final upon receipt of payment.
72 Hour Change Period
Once your payment has been placed you may cancel or adjust the original order within 72 hours without incurring additional charges. Issuance of a refund or exchange following the 72 hour grace period is at the sole discretion of Carolina Farmstead.
Wood Characteristics, Quality, Age, and Color
Our furniture is non-returnable due to wood movement, knots, nail holes, color matching, open cracks, and other natural features of solid wood construction.
Complications with Shipping and Delivery by Third Party Carrier
If you use a third party carrier for shipping and the packaging or crate is damaged or defective, do not accept it. If you reject the shipment due to damage, the cost of the return shipping will be covered by the carrier. We will repair or replace your damaged or defective furniture as long as you have followed these return instructions.